Refund & Cancellation Policy

This policy applies only to dog sticker packs purchased before July 22, 2026. Sticker packs are now free to download, and no payment is requested for a new download. If you have a legacy paid order, email [email protected] or visit our contact page.

Free downloads and legacy paid orders

Every current dog sticker pack is a free download, so there is no new checkout or payment to cancel. Before July 22, 2026, we offered single-breed and all-access packs as one-time digital purchases. Legacy purchasers can continue to access their original files through their account.

Legacy paid-order refund rule

Because legacy sticker packs were digital files delivered immediately, those orders are generally final and non-refundable once you have accessed or downloaded the files. By completing a legacy purchase you expressly request immediate access and acknowledge that any statutory right to withdraw that may apply to you (for example the EU/UK 14-day right of withdrawal) is lost once your download begins. If you have not yet downloaded the files, contact us and we will cancel and refund your order.

No subscription was sold for legacy orders, and no payment is required for current free downloads.

Legacy refund support

For a legacy paid order, we issue refunds or provide a resolution in the following circumstances:

• Technical failure.The file won't download, is corrupted, or you never received access to your purchase after payment was confirmed.
• Duplicate or accidental charge. You were charged more than once for the same product, or you purchased the wrong item by mistake before downloading anything.

Please contact us within 14 days of your purchase date for either of these situations. (This 14-day support window is separate from any statutory right of withdrawal described above.) We will investigate promptly and, where the issue is confirmed, issue a full refund or provide a corrected download.

How to request a legacy-order refund

If you have any problem with a legacy purchase, please contact us first — we can usually resolve it faster than a dispute or chargeback with your bank.

Email us at [email protected] or use our contact page with the following information:

• The email address you used to make the purchase.
• A brief description of the issue (e.g., "file won't download" or "charged twice").
• Your order number or transaction reference if you have it (check your receipt email from Creem).

Legacy payment processor & how refunds are issued

Payments for legacy digital-product orders were processed by our Merchant of Record, Creem (creem.io). As the Merchant of Record, Creem handles billing, tax compliance, and payment data for those transactions on our behalf. When a refund is approved, Creem will return the amount to your original payment method. Refund processing times depend on your bank or card issuer and are typically 5–10 business days.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Updates do not reduce any mandatory consumer rights that apply to a legacy purchase.